Support Engineer

Location: North America, all regions

The Position

SDVI's Support Engineering team is a seasoned group of engineers who know how to get to the bottom of things. As a Support Engineer, you will be working shoulder-to-shoulder with other members of the engineering team to understand and root-cause software defects, and you'll implement fixes to continue to deliver our customers rock-solid functionality and performance.

 

What You'll Do

  • Triage and assist in root-cause analysis of software issues discovered internally and in customer environments

  • Coordinate debug efforts between the developers and support teams

  • Work with engineers through design, implementation, and deployment of fixes for investigated issues

  • Write test automation and tools to ensure the quality of our services

 

Who You Are

  • An experienced software professional with 5 or more years experience in software development

  • A college graduate with a Bachelor's or Master's degree in a technical field, with preference for CS, CpE, or EE

  • A software developer at your core, who uses their powers for good in supporting production operations

  • Communicative, valuing building strong relationships and even stronger teams

  • Self-motivated, with the ability to juggle multiple priorities

  • Possess a tendency to “go digging” when confronted with a challenge

  • An accomplished mentor or teacher

  • Familiar with microservice architectures, REST APIs, and Single-Page Web Applications

  • Energized and motivated by new challenges

  • Enjoy working shoulder-to-shoulder with your customers

The SDVI Tech Stack

  • Python 3, Flask, SQLAlchemy

  • JavaScript, VueJS

  • Microservices, REST APIs

  • Docker, Nginx, Postgresql

  • Amazon Web Services

  • Linux, Windows

About SDVI

SDVI works hand-in-hand with leaders of the Media & Entertainment industry to develop media supply chain management solutions. SDVI Rally provides SaaS-based, dynamic management of a media company’s supply chain infrastructure, including compute, storage, and networking resources, as well as third-party media applications such as transcoding and QC analysis tools and the resources they require.

SDVI is growing dynamically, holding a top position in its market and achieving annual revenues in the millions of dollars. Additionally, SDVI is partnered with many well-respected industry leaders, including Comcast, WarnerMedia, Discovery, Sky, and others.

We offer a comprehensive benefits package, including competitive salary, medical, vision, and dental benefits, as well as stock options, all in a challenging and rewarding distributed work environment.

SDVI respects the individual needs of employees and is an equal opportunity employer.

Interested? Send your resume to jobs@sdvi.com.

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